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F.A.Q. - Frequently Asked Questions


GENERAL

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What's the warranty for those items in your store?

To be simple, we carry one year warranty for all compatible and remanufactured drums, ink and toner cartridges. Regarding OEM products, we offer 30 days warranty.

What difference between OEM and Compatible/Remanufactured ?

- OEM Cartridge: An OEM Cartridge is one made by the Original Equipment Manufacturer. If you own a Brother printer for instance, then the Brother brand is the OEM cartridge for your printer.


- Compatible Cartridge: A compatible toner cartridge is made by a third party manufacturer and is made up of all new compatible parts. It has a similar quality to an OEM cartridge.


- Remanufactured Cartridge: A remanufactured cartridge is when a manufacturer takes an original OEM cartridge, disassembles it, tests and replaces any worn parts, fills it with toner and re-assembles.

Why isn't my printer model not written on the box or cartridge?

Our compatible cartridges are made to fit multiple printer models. We do try to indicate as much as possible, but if you can not find the your model, please double check on the web page of the product. All compatible printer models are written on the product description.

What does the page look like with 5% coverage on one page?

One of the important aspects to think of when choosing a printer or buying a replacement cartridge, is how much ink or toner that cartridge actually contains.


The amount of ink or toner in a cartridge is usually called cartridge yield or page yield. In the printer and ink industry 5% of ink on the page is the standard measurement used to determine how many pages an ink or toner cartridge should print. For the purpose of the cartridge yield measure, almost all printer manufacturers base their black ink/toner cartridge yields on 5% coverage.
5% coverage implies basic type with no bold characters, no graphics and no pictures. The 5% figure allows you to compare page yields between manufacturers.


Before this standard, you couldn't compare the yield of an Epson V.S. a HP cartridge as they were calculated differently. Now they're the same and you can compare.


Please see attached document for a demonstration of a page with 5% coverage of ink/toner. If you are printing a full page of regular documents, you will be seeing a 30-40% coverage on 1 page, therefore, you will print less pages than the indicated page yield of the ink/toner.Our new compatible ink or toner cartridges will offer you a very close printing quality when compared to the OEM version.

Where can I get a copy of my invoice?

Once you have placed an order, your invoice is sent automatically to your e-mail address on file. If you did not receive your receipt, you can log into your account and print a copy directly from your order’s information: Click on My Account > My Orders > View Order (It will be under View Order Details).

Change or cancel your order

We suggest for you to call us immediately to cancel or modify any order; emails and inquiries are not the fastest way for cancelling or editing an order. Our number is 1-210-892-0234.


Since we want our customers to get their items as soon as possible; the orders placed before noon are usually processed within 24 hours. It is the customer’s responsibility to cover any shipping cost if any errors occur after the order is processed.


Once an order has been processed by our warehouse, you may not cancel or change your order.
If you have purchased an incorrect product, simply ask for a return authorization from our customer service and return the items to us to obtain a refund. Please note that once the item is shipped out we do not refund shipping cost.


For all online orders: if you see any price drop on our website for a product you have purchased, you can contact us within the 7 days following your order and we will arrange a refund to your store credit of the difference. Please note, if the price difference lowers your subtotal bellow the minimum required for free delivery, shipping charges will be applied. Exceptions; clearance items & special coupon events.


Please check your order confirmation email. If the order information is incorrect or incomplete, customers are responsible to report it immediately to our customer service so that the order may be updated and changed accordingly. If the problem is not fixed in time and the order is shipped out, customers will be responsible for the cost of resending the order. We reserve the right to charge a 20% restocking fee for non defective returns.

I don't know the difference between standard yield and high yield.

The high-yield cartridge is a much better value than the standard yield. This does not always mean that there will be a difference in the size or appearance of the cartridge itself.


High-yield cartridges will have a much higher page yield at only a slightly higher price, making the cost per page much lower.

 

INK & TONER CARTRIDGES

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Canon PG-240 “Low Level" "Run Out" warning message

The ink monitor may show "Low ink" when the Canon PG-240 or CL-241 cartridge is being installed. It may also happen after printing a small quantity of pages(10 pages, 20 pages, etc).


The reason is that these inks are remanufactured cartridges, the chip had saved the information of the original cartridge.


Please PRESS "STOP" button on the printer panel for over 5 seconds for some models, the​ printer will ignore the low ink message and should now print without any printing or quality issue.

How to resolve Non HP cartridges error Messages (HP 934XL, 935XL, 950XL, 951XL, 970XL, 971XL)

Product series

OfficeJet Pro 6230 series (HP 934XL, 935XL )

OfficeJet 6810, 6820 series (HP 934XL, 935XL )

OfficeJet Pro 6830 series (HP 934XL, 935XL )

OfficeJet Pro 8610, 8620, 8630, 8640, 8660 series (HP 950XL, 951XL )

OfficeJet Pro X451dn/dw, X476dn/dw, X551dw, X576dw (HP 970XL, 971XL )


If you see a Cartridge Problem error message when you are using non-HP cartridges as above product series, it is possible that a dynamic security feature has caused the printer to reject the non-HP cartridge.


It is also possible that the cartridge has simply failed for other reasons. This document applies to you ONLY if all following conditions are true:


  • You are using an aftermarket supply that contains a non-HP security chip (this may be a refilled or remanufactured HP cartridge with a non-HP chip). Only cartridges that lack HP’s security chip are affected

  • A Cartridge Problem error message displays. Other error messages are not related.


Figure : 'Cartridge Problem' error message


Solution

HP has a firmware update that removes the dynamic security feature. The update is available only for the printers in the table at the top of this document, because only those printers are affected.


If you would like to remove the dynamic security feature, follow these steps to download and install the firmware update:


Please visit http://support.hp.com/us-en/drivers and Enter your HP model number


Then you can see below Information. Click View article and run the downloaded firmware update file from your Internet browser.


Information

For non-hp original ink users an optional firmware update to remove dynamic security is now available for select Officejet, Officejet Pro, Officejet ProX printers.

View article

Can cleaning the print header cause the cartridges to empty?

Yes.
Print header cleaning consumes some ink. To avoid wasting ink, clean the print head only if print quality declines.

Why is the ink level reading low or empty?

Some cartridges and printers are not able to give accurate measurements of ink levels of remanufactured products because they are simply estimating based on use. The machine views the cartridge as one that has already printed a certain number of pages and that process cannot be reset when the cartridge is refilled.


If you find yourself in this situation, you can usually still print. However, you will have to keep track your use of ink as you go.

My ink cartridge yielded fewer pages than indicated on your web site. Why?

Many customers have questions about page yield. The page yield that is indicated on the web site would be for printing pages with approximately 5% ink coverage. This means that if you printed short memos and nothing else, you would get the full yield listed.


However, most people will print a variety of different documents so the yield will vary. If you’re printing loads of graphics, highly dense amounts of type, full pages or intricate photos, of course, your yield will go down. You can use the page counter on your printer or copier to see how many pages you have printed with one cartridge, or you can see how many reams of paper you go through before the cartridge empties. Those are two good ways to test the yield.


So everyone is on the same page, we would like to direct you to the industry standard for testing page yield that was put into place in June of 2004. Click over to ISO/IEC 19752 standard method for testing page yield and check it out. This should help clarify this matter.

Can I trust a remanufactured inkjet cartridge?

The remanufactured cartridges we sell are all from the Original Equipment Manufacturer and have been through one filling and use cycle. We refurbish them, clean them and check them for any possible leaks or damage. We then check the electric circuitry and run it through print testing. So, yes, you sure can trust that we’ve done everything to ensure a faultless print experience.

Why is my new toner cartridge too small for my printer?

Some toner cartridges require a drum to be installed, depending on the printer model and brand, which is usually very common for Brother laser printers. For these types of printers using separate drums, you need to take out both the toner cartridge and the drum, which are attached together, from the printer and then replace the cartridge in the drum. Please note that when replacing your cartridge, you do not necessarily need to replace your drum, only do so when your printer indicates it needs to be replaced.

Brother TN-110 115 Toner Reset Instruction

TN-110 115 Toner Reset Instruction


Description:


The reset gear on the toner cartridge did not properly contact and reset the New Toner Sensor within the printer. The reset gear will operate only once after the toner cartridge is installed and the position of the gear cannot be reset after installation. To reset the Toner Life Display, a manual reset procedure must be performed.


Solution:


The following steps will need to be performed to manually reset the toner life.


DCP/MFC Printer Series

1. Open the front cover then press the Clear/Back button.

2. “Reset Menu” appears on the LCD display. Press the up or down arrow button to select the toner cartridge that needs to be reset.

TN-110BK, C, M, Y (Standard Yield) Toner B.TNR-S – Black C.TNR-S – Cyan M.TNR-S – Magenta Y.TNR-S – Yellow TN-115BK, C, M, Y (High Yield) Toner B.TNR-H – Black C.TNR-H – Cyan M.TNR-H – Magenta Y.TNR-H – Yellow

3. After selecting the appropriate toner cartridge press the #1 button to reset, press the #2 button to exit. After pressing the #1 button the toner life has been reset.

4. Close the front cover and the operation has now been completed.


HL Printer Series

1. Open the front cover then press the reprint and cancel buttons at the same time.

2. “Reset Parts Life” appears on the LCD display. Press the up or down arrow button to select the toner cartridge that needs to be reset.

3. After selecting the appropriate toner cartridge press OK. The toner life has been reset.

4. Close the front cover and the operation has now been completed. -End-

 

PRINTERS

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Will my printer's warranty be voided if I refill my cartridges?

Absolutely not! As a consumer, you have a right to use any compatible refill in your printer. You have the US government’s word on that. Your warranty is valid no matter which compatible product you use, unless the manufacturer can show proof that the product damaged your printer.

Want it in writing? The Magnuson-Moss Warranty Improvement Act protects your rights and your warranty. Here’s an excerpt from it.


MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT

United States Code Annotated

Title 15 Commerce and Trade

Chapter 50 Consumer Product Warranties

15 Section 2032 ...


(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:


1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and


2) the Commission finds that such a waiver is in the public interest.

My print head has dry, crusted ink on it. How do I clean it?

Submerge your print head in about a quarter of an inch of warm tap water for a few moments. When you see ink coming out, dry the print head with a cotton swab. Then, place it back in place and run your print head cleaning program for your machine. You may have to do this a few times before the ink is flowing correctly.

Resetting Brother MFC-9320 / 9120CN / 9010CN

The Brother MFC-9320, MFC 9120CN and MFC-9010CN all uses Brother TN210 toner cartridges. The following reset procedures must be followed to fix errors (/get rid of error messages) such as Toner Low, Replace Toner, Toner Life End & Unrecognized. Just follow these steps and you can easily take care of your Brother MFC printer by yourself.


How to Reset Brother MFC-9320, MFC-9120CN and MFC-9010CN Laser Printers


Step 1 – Open the front cover of the Brother MFC-9320/MFC-9120CN/MFC-9010CN.

Step 2 – Press the “CLEAR/BACK” button in the printer.

Step 3 – Use arrows to select toner in question (“std” or “str” I assume is for “standard” or “starter”).

Step 4 – Select option #1 “Reset“.

Step 5 – LCD will read “accepted”.