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This is a demo store. Any orders placed through this store will not be honored or fulfilled.

Satisfaction Guarantee

Lifetime Warranty

- Cables on PrimeCables. This does not include adapters or any powered/electric cable related products.
- PrimeCables branded wall mounts have a lifetime warranty. This does not include other wall mount brands.


Returnable within 1 year of received date if defective

- Defective compatible or remanufactured ink
- Defective compatible or remanufactured toner
- Defective compatible or remanufactured drum unit


Returnable within 90-Days of received date – only if unopened (Restocking fee may apply)

- Unopened compatible or remanufactured ink
- Unopened compatible or remanufactured toner
- Unopened compatible or remanufactured drum unit


Returnable within 30-Days of received date –only if unopened (Restocking fees may apply)

- OEM ink * 
- OEM toner *
- OEM drum *
- Ink refill kit (not refundable once opened)
- Cleaning supplies and chemicals
- Office supplies *paper, writing instruments and others

*OEM ink cartridges, toners and drum units will only be accepted when opened if they are still in resalable condition, meaning that all the manufacturer's seals are all intact. We request that such returns are confirmed with our customer service, which will be verified by pictures. Accepted returns will have a 30% restocking fee. Returns that do not match our criteria will be declined and will be returned at your fee. If an OEM product is found defective, the warranty is with the manufacturer directly.


Not Returnable 

- Intimate Products
- Final sale items, clearance or open boxed items 


All returns, whether they are defective items or not, must be returned in their original condition, complete with all packaging and accessories. Non-defective items must be returned with the original manufacturer's intact seal and must be in 100% resalable condition. Any deviation from these conditions will require pre-approval by


Guarantee period is starting from the order arrival date stated on courier website for shipped orders, shipping date for Metro pickup or pickup date for warehouse pickup. For complete information regarding returns and any applicable fees, please look at our other policies bellow. 

 For the best possible service regarding defective or exchange of an opened OEM product, please contact the manufacturer directly and they will be more than happy to assist you.


ManufacturerWarranty PeriodContact NumberManufacturer Website
Brother 365 days 1-877-BROTHER (877-276-8437)
Canon 90 days 1-800-385-2155
HP Life of supply 1-888-650-1544
Epson 30 days 1-800-444-1527
Lexmark Different with each product 1-866-539-8321
Okidata 90 days 1-800-654-3282
Xerox Life of supply 1-800-821-2797
Samsung 365 days 1-800-726-7864
Kodak 365 days 1-855-881-3508
Panasonic 30 days 1-800-405-0652
Ricoh 90 days 1-800-742-6438
Konica Minolta 30 days 1-800-456-5664
Kyocera Mita Life of supply 1-800-255-6482


Modifying a product without authorization will void warranty.
In no event shall be liable for any incidental or consequential damages, including but not limited to loss of business, profits or equipments. is not responsible for any damage due to misuse, abuse or neglect. We are only responsible for products that are damaged during delivery or product that come with a manufacture defect.